Call Monitoring is the act of listening to calls as a process to maintain call quality, improve agent productivity, improve agent performance, and generate sales or marketing strategies.
It’s a foundation of call monitoring! Live call or double-listening happens without the knowledge of either party on the call. It’s an ideal tool for supervisors and managers to take notes and provide feedback after the call.
Secret weapon of all successful call supervision processes. This service allows the supervisor to receive HOT LEADS in less than 15 minutes directly during an active SALE season.
Now Jump right into any live call. The manager can speak to both parties on the call without the need for call transfers or spending time on hold because our service flagged the call in under 30 seconds.
A traditional call monitoring method! Recording calls ensures that agent conversations - whether inbound or outbound - can be stored safely and then easily retrieved when needed later on.