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Track Your Call Center Agents Performance

Use our CALL MONITORING SERVICES to easily evaluate potential leads, agent performance, and maintain high standards for your call center. Never miss a sale by getting transcripts of conversations in real time.

Get a Free Quote!

Avail our Call Monitoring Services to efficiently evaluate agent performance and maintain high standards for your Call Center. Conduct training sessions and offer effective coaching by joining conversations in real time.







    What is call monitoring?

    Call Monitoring is the act of listening to calls as a process to maintain call quality, improve agent productivity, improve agent performance, and generate sales or marketing strategies.

    Methods We Use In Call Monitoring

    Live call listening

    It’s a foundation of call monitoring! Live call or double-listening happens without the knowledge of either party on the call. It’s an ideal tool for supervisors and managers to take notes and provide feedback after the call.

    Call Monitoring Labelling

    Secret weapon of all successful call supervision processes. This service allows the supervisor to receive HOT LEADS in less than 15 minutes directly during an active SALE season.

    Call barging

    Now Jump right into any live call. The manager can speak to both parties on the call without the need for call transfers or spending time on hold because our service flagged the call in under 30 seconds.

    Call recording

    A traditional call monitoring method! Recording calls ensures that agent conversations - whether inbound or outbound - can be stored safely and then easily retrieved when needed later on.

    Perks of Availing sunSTRATEGIC Call Monitoring Services!

    WE CAN

    • Enhance Customer Service Experience

    • Boost Sales Results

    • Evaluate Your Call Center Quality

    • Train Team Members

    • Coach New Agents

    Who Can Avail Our Services?

    Call center managers

    Supervisors can monitor call transcripts to ensure that call quality standards are being maintained and that agents are attending to customer queries in the right manner and as quickly as possible. Call center managers can take advantage of call barging to chime in on live calls, offering quick advice and turnaround solutions when agents find themselves in a jam.

    Marketing departments

    Using our call monitoring services know how well leads are converted once they are passed over to sales agents. With our call monitoring services, the marketing managers can assess how sales reps present a particular product or service and hear how prospects respond. Later on, they can use this data to tailor marketing campaigns and create great content customers love.

    Sales and Customer Support Service Providing Brands

    Our call monitoring services are tailored made for sales and customer support service providing brands and businesses such as

    Supporting Features For Our Call Monitoring Services!

    Advanced Statistics

    Boost team productivity and monitor call transcripts using advanced statistics.

    Agent performance

    Obtain statistics at the agent level to pinpoint specific areas for growth and improvement.

    sunSTRATEGIC view

    Display a bespoke version of your call center statistics on dedicated screens at your office.

    Get a Free Quote!

    Avail our Call Monitoring Services to efficiently evaluate agent performance and maintain high standards for your Call Center. Conduct training sessions and offer effective coaching by joining conversations in real time.